Saturday, August 4, 2012

Onward and Upward.

Two me days in a row! Miracles do happen. I plan on working on my to do lest. the on with sixty-two items on it. A good week's work. Powerball is up to one hundred and eighty-one million dollars so I do plan on working on one of my jobs, future lottery winner. As to the weather, triple digits today and tomorrow. I'm fine with it because we have really had the best weather in the country this year and this is the first time in over two years we have had triple digit temperature.

Onward and Upward. The first story is from DR. It really is kind of funny and typical of a lot of customer service reps:

A musciain named Dave Carroll recently had difficulty with United Airlines. United apparently damaged his treasured Taylor guitar, worth $3500, duing a flight. Dave spent over nine months trying to get United to pay for the damages caused by baggage handlers to his custom guitar. During the final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for You Tube exposing their lack of cooperation. The manager responded
"Good luck with that, pal."

He posted a retaliatory video on You Tube. The video has received over six million hits. United Airlines contacted the musician and attempted a settlement in exchange for pulling the video. His respons was, "Good luck with that, pal."

Taylor Guitars sent the mucician two new custom guitars in appreciation for the product recognition from the video. They had a sharp increase in orders after the video was posted.

Here is the video:

Before getting to up in the air and critical of United Airlines read the following:

Good for United Airlines. And what makes it even better is they kept their generosity quiet. The only reason this came to light was a Facebook post.

Before closing let's read about some code breakers:

Comment Away


Pat said...

Excellent video and good for Dave for fighting back. I'll bet he and his little band got some gigs out of it, too.

OTOH, I have to give props to United for assisting the Aurora victims. I guess the moral of the story is that big corporations have many departments and many managers, some with hearts, some without.

And here's another math-geniuses-outsmart-gambling-pros story. Somewhere I have the book about how the MIT guys did that in Vegas, but I never got around to reading it. Yet. Somehow I fail to see what's wrong with what they do. The games are pretty much rigged against the players, so if one or a group of players manages to outsmart the pros, I say good for them.

Lady DR said...

Glad you posted the additional info on United helping families of the Aurora victims. Interesting how different departments act differently. I'm just glad I had only carry-ons for my trip to IL (on United). I did think Carroll did a great job with the song.

As to the lottery... if math whizs can figure out the odds, good for them. They put a lot of money into tickets, it sounds like.

William J. said...

Hi Pat

Good point about Dave's band getting more gigs. I bet so too. I also wonder if the customer service rep has been fired.

I got the article about United and flying the relatives free of charge to Denver the same day DR sent me the other article. I thought it was only fair play to show both. It is interesting how different department of a company work and also interesting how often customer service reps don't have a clue about customer service.

There was a movie based on the book you mentioned, it starred Kevin Spacey and was called 21.
And I am with you, you outsmart the casinos, you win,


William J. said...


We all agree that if math whizzes figure out the odds and win, give them the money. They did spend a lot of money but profited in the long one.

The United stories show a contrast of what type of employees a large company has. I'd fire the customer service rep.